Ola Maps Cancellation Policy

You may terminate the Platform Terms at any time for convenience with thirty (30) days prior written notice to Ola. Ola may terminate these Terms by providing you with fifteen (15) days prior written notice. Either Party may also terminate for breach: due to a Product breach after seven (7) days prior written notice, or immediately if such breach cannot be remedied, or with immediate effect in the case of bankruptcy, insolvency, or assignment for the benefit of creditors.

Immediately upon expiration or termination of the Terms, your right to use the relevant Ola Products terminates automatically and you will no longer have access to the Ola Products. Within thirty (30) days from any expiration or termination, you must (i) discontinue all use and distribution of the Ola Products and Ola Marks; (ii) discontinue all distribution of and making available the Applications that use or include the Ola Products or parts thereof; and (iii) delete any Ola Products or data in your possession. On termination, you remain liable for all Transactions undertaken before the effective date of termination.

Ola may close your account or terminate the Terms if you have not signed into your account or accessed Ola Products with your access credentials within six (6) months. Similarly, if no Transaction occurs on Your Wallet for a continuous period of one (1) year, We may classify the Wallet as inactive. We will notify You at least forty-five (45) days before such inactivation, during which You may use or withdraw the Wallet Balance in accordance with the Policy. An inactive Wallet may be reactivated by completing any updated verification steps required at that time.

You may request closure of Your Wallet at any time by writing to Us at support@olakrutrim.com. On closure, any remaining unutilised Wallet Balance (Credits) will be forfeited and will not be refunded. Where You are entitled to receive back any unutilised Wallet Balance (including on closure or on expiry), We will transfer it to the original source of payment or, where that is not possible, to a bank account held in Your name, after completing any verification We may reasonably require. We may decline to process such a transfer where the request appears fraudulent, where the underlying payment instrument used for the original Top-Up is no longer valid, or where required verification is not completed; in such cases, We will inform You of the reason and the alternative available to You.

We may suspend or terminate Your Wallet, with or without prior notice, where required under Applicable Laws, where We reasonably suspect fraud or misuse, where You breach the Policy, or for any other reasonable business reason, and will make reasonable efforts to notify You.

Cancellation of your account or closure of your Wallet does not waive any amounts accrued prior to the effective date of cancellation. Your access to and use of Ola Products remains subject to your timely payment of the fees set forth in the Commercial Terms until the cancellation takes effect. Loading fees, where applicable (for example, for credit card Top-Ups, inclusive of applicable GST), are as displayed at the time of the Top-Up.